aq999 Support, Office and Map in one place

Dhaka-based users here get quick addresses, routes and contact paths, no bulk or complex steps, just direct information

Download the aq999 app Go to aq999 Login
aq999 Office Map Screen

How aq999 Support works

The issue moves in 3 steps, so less back-and-forth; if it's a common question, this path is the fastest

Office Location and Route

Within Dhaka, where to go is clear; multiple routes to reach the office area are available

Fast contact on mobile

In the app, go to Support, Help and Contact pages; reading on small screens is easier

aq999 Contact's 3-step path

If most work isn't finished at the first step, go to the next level

1. See Help Page

Common questions, login issues and APK install rules are here; seeing this first saves a lot of time

Most Android users in Bangladesh start this way

2. Check the office address

Address, nearby landmarks and map references are helpful here; reaching Dhaka becomes easier

If you don’t know the streets, Google Maps-based routes help

3. Raise the issue with the Support team

Write separately account, APK, or payment-related matters; this yields faster replies

Tell which you used: bKash, Nagad, Rocket

Response time

Work is usually divided into three levels; the time varies accordingly

Help page solutions

General items may take 13 minutes; see FAQ answers first

Contact message

Providing details helps the team understand quickly; usually initial replies arrive in 15-30 minutes

Office Visit

If you stay inside Dhaka, travel is less; planning ahead reduces wait

Tier For which task First response
Help APK, Login, General questions 13 minutes
Contact Account, Payment, Office information 15-30 minutes
Office Direct visit, location, route Benefit of scheduling in

Dhaka office map and location

Information organized to keep routes easy for people coming to Dhaka; planning ahead with the map saves time

Shown on the map

Nearby roads around the office area can be seen at a glance; useful for new users

City routes

Bus, rickshaw or ride-share; use whichever is convenient, Dhaka's busy times require alternate routes

Notify by phone

If you send a short message, you prepare before entering the office, reducing wait and extra wandering

A small note about bKash, Nagad and Rocket

In Bangladesh, these three names are the most familiar for payment or balance-related questions; state them clearly

  • If using bKash, provide the number and transaction ID
  • If Nagad, write time and amount separately
  • If Rocket has a problem, include the screenshot
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